Shipping policy

Thank you for shopping with MICHAEL SADLER. We specialize in fashionable and functional bag merchandise for global consumers. Our core commitment is to execute precise order processing, adopt professional protective packaging for all bag products, and provide reliable shipping services to ensure every item is delivered flawlessly within a standard logistics period.

1. Order Processing Time

We begin processing all validated orders within 1-3 business days after customers complete order confirmation, excluding weekends and official public holidays. During peak shopping seasons and promotional events, increased order volumes may lead to extended processing cycles. We will send timely email notifications to customers in the event of notable shipping delays.

2. Shipping Rates and Delivery Estimates

All applicable shipping fees for your bag orders will be automatically calculated and fully displayed on the checkout page prior to payment completion, allowing customers to view all logistics costs transparently.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations serve only as general estimates. Actual parcel arrival time may be affected by courier service interruptions, customs clearance progress, inclement weather, cross-border logistical limitations and official holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is officially dispatched, you will receive a shipment confirmation email containing complete and valid tracking information for your package.
Tracking status and logistics data will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier picks up and registers your parcel in its system.

4. Incorrect Address Disclaimer

Customers are required to double-check and guarantee the accuracy and completeness of their shipping address during the checkout process.
MICHAEL SADLER shall not undertake any responsibility for misdelivered or undelivered packages caused by inaccurate or incomplete address information provided by customers. Any parcels returned due to address errors will require additional reshipping fees borne entirely by the buyer.

5. Lost and Damaged Package Handling

If your package goes missing during international transit, please reach out to our customer service team within 7 days of your scheduled expected delivery date to initiate a case review.
If your bag products arrive damaged upon delivery, please contact our support team within 48 hours of receipt and submit clear photos of the defective items and original packaging. Our team will conduct a comprehensive review and resolve the issue in the fastest manner possible.

6. Product Care Instructions and Customs Terms

All bag products come with exclusive care and maintenance guidelines. Customers should follow the official instructions for daily use, cleaning and storage. MICHAEL SADLER will not be held accountable for product damage resulting from improper maintenance, unauthorized modification or personal misuse of items.
International shipments may be subject to destination-country import duties, customs taxes and additional clearance fees. All such charges are the sole responsibility of the customer and are not included in product prices or standard shipping expenses.

7. Contact Information

Should you have any questions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact our support team via the official information below:
Trade Name: MICHAEL SADLER
Phone number: +1 (702) 618-2947
Email: info@mandyfreight.shop
Physical address: 4765 Federal Blvd, Denver, CO 80211, United States